Documentation

Student Complaints will be recorded with outcomes in the Dean of Student Engagement and Student Affairs office. Quarterly reports will be submitted to the President’s Cabinet with the following information:

Total number of complaints
Nature of complaints received by generic category
Summary record of each complaint received and action taken
Total number or appeals and percentage of decisions which were either upheld or overturned
An annual analysis of any trends in complaints noticed and steps already taken or recommended courses of action to address these trends.