College of Graduate and Professional Studies Catalog - Fall 2023

IT Service Management Undergraduate Certificate

Required Courses

All courses must be completed to complete the certificate.

TECH 160Introduction to Computing

3

TECH 200Hardware Installation and Maintenance

3

TECH 325Networking

3

TECH 201IT Helpdesk

3

TECH 300Operating Systems and Cloud Environments

3

Total Credit Hours:15

Outcomes

  1. Design effective technology-based solutions integrated into the user’s environment.
  2. Use critical thinking and problem-solving skills to generate possible solutions to technology related problems.
  3. Communicate effectively with clients and peers verbally and in writing.
  4. Collaborate in teams to accomplish a common goal by integrating personal initiative and group cooperation.
  5. Demonstrate independent learning through research, preparation, and presentation of a solution of a technology problem.
  6. Describe the impact of technology on individuals, organizations, and society, including ethical, legal, and policy issues.