Certificate in IT Service Management (Online)

Overview

Requirements

All courses must be completed to complete the certificate.

TECH 160	Introduction to Computing	3
TECH 200	Hardware Installation and Maintenance	3
TECH 325	Networking	3
TECH 201	IT Helpdesk	3
TECH 300	Operating Systems and Cloud Environments	3
Total Credit Hours:		15

Outcomes

1. Design effective technology-based solutions integrated into the user’s environment.
2. Use critical thinking and problem-solving skills to generate possible solutions to technology related problems.
3. Communicate effectively with clients and peers verbally and in writing.
4. Collaborate in teams to accomplish a common goal by integrating personal initiative and group cooperation.
5. Demonstrate independent learning through research, preparation, and presentation of a solution of a technology problem.
6. Describe the impact of technology on individuals, organizations, and society, including ethical, legal, and policy issues.