CS 201 IT Helpdesk Administration

IT Helpdesk Administration course introduces service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.

Credits

3

Offered

Spring

Student Learning Outcomes

1. Understand IT Helpdesk/Service Desk Core Concepts
2. Demonstrate the ability to provide Customer Service
3. Understand Cloud-Based IT Helpdesk Systems
4. Demonstrate the ability to perform Incident Management and to utilize an IT Helpdesk Ticketing System
5. Understand IT Helpdesk/Service Desk Careers