BUSN 635 Business Process Operations Management

This graduate-level course offers a comprehensive exploration of business process operations management, focusing on the design, optimization, and control of organizational processes to enhance efficiency, quality, and performance. Students will delve into the theoretical foundations, methodologies, and practical applications of operations management principles within the context of diverse industries and business environments. Through case studies, simulations, and hands-on exercises, learners will develop the analytical skills and strategic mindset necessary to identify opportunities for process improvement, implement operational strategies, and drive organizational success.

Credits

3

Offered

Summer

Outcomes

1. Understand the concept of Business Process Management (BPM): Define BPM and its importance in organizations. Understand how BPM aligns with organizational goals and objectives.
2. Identify and analyze business processes: Learn techniques for identifying and mapping business processes. Understand the importance of process analysis for identifying inefficiencies, bottlenecks, and opportunities for improvement.
3. Apply process modeling techniques: Gain proficiency in using process modeling notations such as Business Process Model and Notation (BPMN) or Unified Modeling Language (UML) to represent and communicate business processes effectively.
4. Evaluate process performance: Learn methods for measuring and evaluating process performance, including key performance indicators (KPIs) and process metrics. Understand how to identify and interpret performance gaps.
5. Design and optimize business processes: Develop skills in designing and reengineering business processes to improve efficiency, effectiveness, and customer satisfaction. Apply techniques such as Lean Six Sigma, process automation, and continuous improvement methodologies.
6. Implement BPM technologies: Gain knowledge of BPM software and tools used to support process modeling, automation, and monitoring. Understand the benefits and challenges of implementing BPM technologies within an organization.
7. Manage process change and organizational culture: Explore strategies for managing process change, including change management techniques and strategies for overcoming resistance to change. Understand the role of organizational culture in BPM implementation.
8. Foster collaboration and communication: Develop skills in facilitating cross-functional collaboration and communication to support effective BPM initiatives. Understand the importance of stakeholder engagement and involvement.
9. Understand the relationship between BPM and other organizational disciplines: Explore the connections between BPM and related disciplines such as project management, quality management, and enterprise architecture. Understand how BPM integrates with other organizational frameworks.
10. Apply BPM in real-world scenarios: Engage in practical exercises and case studies to apply BPM concepts and techniques to real-world business scenarios. Develop problem-solving and critical-thinking skills in the context of BPM.