BSST 340 Quality Management

The purpose of this course is to provide undergraduate students with foundational information of Quality Management theory and practice, with a focus on principles and tools used to identify, analyze, and understand the impact of quality management systems within any organization. Online only

Credits

3

Student Learning Outcomes

1. Define total quality and its elements.
2. Explain the role of continuous improvement in strategic planning.
3. Describe how to use customer satisfaction measurements to enhance quality planning.
4. Apply quality management techniques to reduce variation and improve quality, processes, systems, products, and services.
5. Utilize quality management tools to present data.
6. Discuss management issues related to creating a company quality culture.